Cashroom’s new way of developing skills and keeping connected

Last month our Cashroom teams met in the office, in real life, face to face, for the first time in over two years. Cashroom have adopted a ‘work where you want’ policy, which works extremely well for our staff and allows them the freedom in which they would not have if they were still working and commuting to our offices each day. This policy has also allowed Cashroom to employ staff members who live further afield but are the perfect fit for the company, another benefit of working from home.

Keeping Connected

However, it can be difficult to keep the team spirit high when working from home and ensure the team is connected, just as they would be in an office. Cashroom overcome this in a few ways, we have our portal interface which as well as added benefits to clients such as increased security, enhanced compliance and PMS integrations, there is also a homepage for our internal communications. This allows staff to share news and updates and keep everyone connected, like a Facebook homepage but for our Cashroom team.

Cashroom Academy is Launched

When we launched our Cashroom Academy last month, we decided to open the offices to those staff members who wanted to come in, we had a dominoes lunch and even went to the pub afterwards. Something we haven’t been able to do in a long time. For those who couldn’t make it or live too far away, they were able to join virtually. We ensured the presentation would work for hybrid working too, so everyone, whether in the office or at home could participate.

Be in control

Having an academy allows staff members to be in control of their own personal development at Cashroom. There are courses to suit everyone, whether you are looking to learn something new or need a recap on a specific subject, the academy is there to support all staff members to ultimately, achieve their goals.

A virtual classroom

Our academy classes take place online and are a great way for staff members to meet new people from other departments they may not work with day to day, as well as having an hour in your day to speak to people and join in activities together throughout the course. Investing in our staff this way allows us to ensure we are delivering the best possible service to our clients with highly trained staff, keeping their knowledge up to date and current.

‘Since the academy launched, we have seen a great up take in courses and have really good feedback from our teams. It is great to be able to do this virtually through video call as it still feels like we are in the classroom, video calls allows us to engage with staff members and encourage group activities the same as we would do face to face but with less resource required. We are now working on the next set of courses to release to the academy and further support development of staff skills.’

Andrew Lowe – Training Manager, Cashroom

‘Having the Academy accessible online whilst working from home is perfect for me, it has allowed me to develop a deeper understanding of the work our cashiers do in delivering the services we provide at Cashroom. The courses have boosted my confidence and I thoroughly enjoyed taking part in them with the rest of the team.’

Natasha Langley – Digital Marketing Manager, Cashroom