Culture, Tech and People- a crucial combination
It’s a strange time in the legal sector at the moment.
I don’t just mean the post-Christmas blues or the universal aim to get fit and lose weight following the consumption of too many mince pies.
More generally, law firms watch on as the tech world has an increasing influence on the way they could work. On the way they might communicate with their clients. On the way they deal with risk avoidance and regulatory compliance.
AI is, it seems, part of every conference agenda. Every article. Every water cooler conversation.
These issues and discussions aren’t limited to the law firms. Suppliers such as Cashroom have to consider all those things, both from the perspective of their law firm clients, as well as for their own internal business operations.
What does this have to do with culture, you may ask?
Well…we have over 120 staff at Cashroom, and while there is no doubt that our amazing tech team have created exciting developments to improve efficiency and security, it’s absolutely the case that our people are at the core of what we do. They are fundamental to the successful provision of client services- tech enabled, absolutely, but without our amazing team of people we wouldn’t be able to operate.
We have worked remotely from each other, since 2020. We still have offices and some people choose to go in to work. But we don’t impose it- our policy is to use our tech to enable people to work where they want. Securely and efficiently, and as part of their team, but in a location that works for them.
We want to enable our people to maximise their career progression so everyone has a Personal Development Plan. Our cashiers are trained through- either as college leavers learning from scratch in our Cashroom Academy, or if already experienced when they join us. We encourage all of them to obtain formal qualifications via our partnership with the ILFM.
We also have people who start life with us as cashiers, but progress into other areas of the business- marketing perhaps. Or Management Accounts. We want our people to be fulfilled by their time at Cashroom.
So a final tip for firms as they seek to understand whether their culture works for everyone. Ask your staff! We carry out monthly ENPS surveys. We want our staff to have a voice. We sometimes hear things we don’t like to hear, but that’s how we can improve.
Culture underpins everything- get it right and any tech advances will be simply adding to a great organisation.
Chief Revenue Officer
Get in touch to arrange a confidential chat with a member of our team.
P: 01695 550950
About Cashroom
Cashroom provides expert outsourced accounting services for Law Firms including Legal Cashiering, Management Accounts and Payroll services. Our mission is to free lawyers from the complexities of legal accounting by supporting the industry with accurate management information and allowing lawyers to do what they do best – practice law.
‘The Cashroom have been an integral part of MBM from their inception. They has supported the growth of MBM from a small firm of 15 people all the way to the 70+ partners and staff now working in the firm. I have first hand experience of the wealth of skill employed within the business and the cashiering knowledge is unrivalled. The fluid ability of Cashroom to adapt to the changing requirements of a firm on a daily basis, as well as the ability to cover holiday periods seamlessly would be a benefit to any law firm. The Cashroom portal provides a first class workflow system for all cashiering requests and, more importantly, provides the level of security that email instructions do not. Cashroom provide both a cost effective fully outsourced service that can deliver almost everything that an internal finance team would be charged with, as well as a wraparound service to support an internal finance team.’
